Platform
Every feature your support team needs
Bada Live Chat is an all-in-one live chat SaaS. Features are plan-gated so you only pay for what you use.
Core chat
- Live chat widget
- Embeddable widget
- Agent accounts
- Departments
- Canned responses
- Offline message form
- File & image uploads
- Internal notes
- Chat transfer
- Email notifications
- Business hours schedule
Branding & widget
- Custom logo & colors
- Remove powered-by badge
- White-label branding
- Custom widget domain
- Multi-language widget
- Queue position for visitors
- Email chat transcript to visitor
- Voice messages in widget
Automation & AI
- Proactive chat triggers
- Smart chat triggers (URL, scroll, exit)
- AI & chatbot auto-reply
- Keyword chatbot rules
- Visual chatbot flows
- AI suggested replies for agents
- Knowledge base (widget)
- Auto-translate messages
Omnichannel
- WhatsApp channel
- Facebook Messenger channel
- Telegram channel
- Instagram DM channel
- Email channel
Analytics & ops
- Analytics dashboard
- CSAT ratings
- Visitor history
- Visitor page tracking
- Chat tags
- SLA response timers
- Export chats (CSV)
- Audit log
- Auto-assign chats
- Agent collision detection
- Team performance metrics
- Visitor lead scoring
- Contacts CRM directory
- Support tickets
Advanced
- Live video chat
- Co-browsing / screen share
- REST API access
- Outbound webhooks
- GDPR export & delete
- Stripe international billing
- Agency client workspaces
- Google SSO login
- Microsoft SSO login
- SAML SSO login
- HubSpot CRM sync
- Automated data retention
Integrations
- WordPress plugin · Shopify OAuth · HubSpot CRM sync
- REST API · Outbound webhooks · Zapier (via webhooks)
- Google, Microsoft, and SAML SSO for enterprise
- DeepL auto-translate · Paystack & Stripe billing