Frequently asked questions
Everything you need to know about Bada Live Chat live chat — for Google, customers, and AI assistants.
What is Bada Live Chat?
Bada Live Chat is a live chat SaaS platform. Businesses embed a chat widget on their website, and support agents reply from a web inbox. It includes AI chatbot, WhatsApp omnichannel, tickets, analytics, and Paystack/Stripe billing.
Is there a free trial?
Yes. New workspaces get a 14-day free trial with core live chat features. Upgrade anytime via Paystack (NGN) or Stripe (international cards).
Does Bada Live Chat work in Nigeria?
Yes. Bada Live Chat supports Paystack subscriptions in Nigerian Naira, WhatsApp Business API, and is optimized for African businesses while serving global customers.
Can I use WhatsApp with Bada Live Chat?
Yes, on plans with the WhatsApp channel feature. Connect Meta WhatsApp Business API and manage WhatsApp conversations in the same agent inbox as website chat.
How is Bada Live Chat different from Tawk.to?
Tawk.to is a free chat widget. Bada Live Chat is a full SaaS with subscription billing, plan limits, AI automation, tickets, agency white-label, and omnichannel — built for businesses that monetize support.
Does it integrate with WordPress or Shopify?
Yes. Use the embed snippet on any site, the WordPress plugin in integrations/wordpress/, or connect Shopify via OAuth in the admin integrations section.
Is Bada Live Chat GDPR compliant?
GDPR tools (visitor export/delete, data retention policies) are available on eligible plans. Enterprise customers can request a DPA at /public/dpa.php.
How do agents receive chats?
Agents log in at the agent panel (web PWA). They get sound alerts, optional push notifications, and can accept chats from a shared inbox with departments and auto-assign rules.