Privacy Policy

Last updated: August 19, 2026

Bada Live Chat (“we”) provides live chat software for businesses. This policy describes how we process data when you use our website and when your end customers interact with the chat widget on your site.

Data we collect

Account data: name, email, company, billing details.
Chat data: messages, visitor name/email, page URL, device metadata you configure in pre-chat forms.
Usage data: plan limits, feature usage, audit logs for security.

How we use data

We use data to provide the service, billing, support, security, and product improvement. Tenants control retention via admin privacy tools where enabled on their plan.

Sub-processors

We may use hosting, email (SMTP), Paystack/Stripe, Meta (WhatsApp), Google/Microsoft (optional SSO), and translation APIs as configured by the tenant or platform.

Your rights

Contact privacry@bada.com.ng for access, correction, or deletion requests. EU/UK users may also request a Data Processing Agreement — see our DPA.

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